About
Welcome to my site, my name is Paloma! I am a licensed esthetician specializing in lash and brow services. I am 5x certified in lash extensions. I also offer lash lifts, lash tinting, brow shaping (threading & tweezing), brow tinting, and henna brow. I’m located in Westlake Hills. POLICIES + OVERVIEW ᴀʀʀɪᴠᴀʟ Text me when you have arrived and I will let you know when to come in. ᴄᴀɴᴄᴇʟʟᴀᴛɪᴏɴs + ʀᴇsᴄʜᴇᴅᴜʟɪɴɢ Appointments must be canceled or rescheduled 48 hrs. in advance. Text and email reminders are sent out 3 days in advance. Any cancels or reschedules will be charged 50% of the service fee. If you need to change your appointment to a different one, such as a removal, I will need 48 hr. notice or you will still be charged for the existing appointment. ɴᴏ sʜᴏᴡs All no shows will be charged 100% of the service fee. Ʀᴇғᴜɴᴅs A refund will not be issued but in the case of an allergic reaction a free removal will be provided. ʙᴏᴏᴋɪɴɢ ᴏɴʟɪɴᴇ A credit card is required to book an appointment. Certain services require a nonrefundable deposit. Deposits go towards the service fee. ғᴏʀᴇɪɢɴ ʀᴇғɪʟʟs Book any foreign refill service if you currently have extensions from another artist. The starting price is listed, however if I am unable to work on top of your current set a removal + full set will be suggested. ᴀғᴛᴇʀ ʜᴏᴜʀ ᴀᴘᴘᴏɪɴᴛᴍᴇɴᴛs You can find my hours of operation on the 'About’ tab of my website. If you are in need of an appointment outside of my working hours, after hour appointments may be available on a case by case basis for an additional fee. Please contact me directly if you have a Lash911! ʀᴇғɪʟʟ ᴘᴏʟɪᴄʏ Sometimes our activities from the past few weeks cause premature fall out, if this is the case please reach out to me directly and if possible I will extend your refill time. I will require 25 lashes on each eye to be considered a "refill". If you have less than 25 lashes on only one eye you are still considered to be falling under the 'Refill Rule'. If you come in for your appointment falling short I will charge a $30 fee. This fee is to compensate me for more product usage and working at a faster than normal pace, doing my best to get you back to 100%. If by the end of the appointment you are still not at 100% I will need to book a touch up within that week before you can book a regular fill. This is to prevent us from constantly playing "catch up" and get you back on track. Helpful Hints: Cleansing your lashes daily will ensure the best retention possible. Be careful to use oil-free products only. If it looks like you need a fill, you have waited too long- your lashes should look good all the time, just a little less full. ᴛᴏᴜᴄʜ ᴜᴘs Mini fills are 30 minutes long and are only available up to one week from your last appointment. This service is great if you have an event coming up and need a little refresher! 𝟹 ᴅᴀʏ ʀᴇᴛᴇɴᴛɪᴏɴ ʀᴜʟᴇ If you have any concerns regarding your new set please don't hesitate reaching out to me directly! I want to make sure you are 100% satisfied. To make sure everything is up to your standards I am proud to offer you a complimentary touch up to fix anything you are unhappy with (style, length, shape). If you are experiencing premature fall out immediately after your appointment- an application error has occurred! I will get you in ASAP whether that be for a touch up or full refill.Business Hours
- Monday
- Closed
- Tuesday
- 10 AM - 7 PM
- Wednesday
- 10 AM - 1 PM
- Thursday
- 10 AM - 7 PM
- Friday
- 10 AM - 7 PM
- Saturday
- 10 AM - 4 PM
- Sunday
- Closed
Cancellation Policy
If you are unable to make your appointment I ask that you give me a 48 hr. notice. If you cancel after the 48 hr. mark the cancellation fee is 50% of the service fee. If you are a no call/no show I will charge 100% of your service fee.